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Terms of service

Version: 2026-08-28
Effective: 28 August 2026

These terms are a contract between you and LohiSoft s.r.o., Komenského 317/135, 943 01 Štúrovo, Slovak Republic (IČO 53253914), for Homnest (the iOS and Android apps, the web app at https://app.homnest.eu, and related services). The marketing site at https://homnest.eu is not the place where you buy.

If you are a consumer in the EU/EEA, mandatory consumer-protection rules of your Member State apply and prevail over any conflicting clause.

1. The service

Homnest is household software: calendar, tasks, money, shopping, messages, calls, location and SOS, with roles inside a Home. The native apps are the full product (including in-app purchase, calls, push and SOS). The web app is for members of a Home that already exists.

One person may belong to several Homes, with a different role in each.

2. Account

You need an email address and a password (minimum eight characters). You must be able to use the email. Managed Teen and Child profiles have no email; a parent or other authorised adult creates them inside a Home (from age 6). Independent accounts follow the ages in the privacy notice.

You are responsible for devices signed into your account. Tell us if you lose control of the account.

3. Subscription, trial, price

  • One Home = one subscription. Only the Home Administrator purchases. Other members join free, including on the web.
  • List price: 14,99 € per month or 149,99 € per year per Home (homnest.home.monthly / homnest.home.yearly), sold as an in-app purchase.
  • You cannot subscribe on the website or in the PWA. There is no web checkout and no card form on Homnest servers.
  • 14-day trial, once per email address, on the first Home only. A second Home on the same email has no trial.

Apple or Google is the merchant of record. Their terms, billing, VAT display and invoices apply to the purchase. We receive entitlement signals so we can keep the Home unlocked; we do not charge your store account ourselves.

Staff-granted complimentary access is an internal exception and is not a store product.

4. Cancellation, refunds, withdrawal

Cancel the auto-renewing subscription in the App Store or Google Play account that took the payment, before the next renewal.

Refunds are decided by Apple or Google under their rules. We cannot refund a store charge from this site or by emailing us a card number.

Digital content and consumer withdrawal. Homnest is digital content / a digital service. Under Directive 2011/83/EU Art. 16(m) (as implemented), the 14-day withdrawal right for distance contracts does not apply once performance has begun with your prior express consent and your acknowledgement that you lose the right of withdrawal. Store refund programmes (for example Apple’s EEA refund practice or Google Play’s refund policy) are separate from that rule and remain between you and the store. We are not the merchant of record and cannot override the store.

If a paid period ends and the Home is not entitled, the Home becomes read-only or inaccessible according to the product; export tools remain available for a limited time as described in the privacy notice.

5. End-to-end encryption

Messages, calls, recordings, photos, receipts, attachments and location (live and history) are end-to-end encrypted. LohiSoft cannot read that content and cannot recover it if the Home key is lost, a device is wiped without a backup of the key, or all holders of the key leave.

We are not liable for inability to recover zero-knowledge content, except where we caused the loss by wilful misconduct or, for consumers, where liability cannot be limited under mandatory law.

6. Your responsibilities

You must comply with the acceptable use policy. You must not upload unlawful content, harass members of a Home, or trigger SOS without a genuine emergency.

You keep your own backups of anything you cannot afford to lose, including the means to hold the Home key on a device you control.

Location sharing and background location use OS permission dialogs. Refusing them disables those features; the rest of Homnest still works.

7. Our role as host

We host account data and ciphertext. For E2E modules we are a technical host: we cannot moderate the words inside a sealed room. We can still suspend an account, a Home, or access for abuse of SOS, attacks on the service, or illegal use we can see from metadata or from a valid notice. See illegal content.

8. Availability and changes

We aim for a continuous service. We do not warrant uninterrupted uptime. We may change features, provided the change is not a unilateral cut of a paid essential characteristic without a remedy required by consumer law (including Directive (EU) 2019/770 on digital content where it applies).

We may update these terms. The version date is at the top. For material changes we will notify you in the product or by email where we have a working address.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited under Slovak or other mandatory law.

Subject to that: we are not liable for loss of E2E content we cannot decrypt; for store billing errors that are Apple’s or Google’s to correct; for failure of a third-party OS push service; or for your loss of the Home key.

For consumers, statutory rights remain. For a customer who is not a consumer, our aggregate liability in a calendar year is limited to the subscription fees paid for the affected Home in that year.

10. Governing law and disputes

These terms are governed by the law of the Slovak Republic, without prejudice to mandatory consumer protections of your Member State of residence.

EU consumers may use the European Commission’s ODR platform if it remains available; we are not obliged to use a specific ADR entity unless the law requires it. You may also sue in the courts of your residence if you are a consumer.

11. Contact

Legal: hello@lohisoft.com
Support: support@homnest.eu
Imprint: Imprint

Version 2026-08-28.